Gambling can be addictive: Bengalwin’s responsibilities

Gambling within Bengalwin is a form of entertainment. The outcome is uncertain and winnings are not guaranteed. Bengalwin recognizes that some players may develop problematic patterns and is committed to responsible gaming in accordance with applicable law. This page describes indicators of risk, preventive measures, and pathways to seek help in order to maintain safe playing habits.

Indicators of problematic gambling

• Persistent preoccupation with gambling, to the point that thoughts about gambling dominate daily life.
• Spending more time or money than intended to gamble, including attempts to recover losses through further play.
• Chasing losses or increasing bets to recoup previous outcomes.
• Neglect of work, education, health, or personal relationships due to gambling.
• Borrowing money or using funds intended for essentials to finance gambling.
• Difficulty stopping or reducing gambling despite negative consequences.
• Experience of sleep disturbance, anxiety, or depression associated with gambling.
• Gambling as a coping mechanism for distress or emotional discomfort.
• Deception or concealment of gambling activity from family, friends or support networks.

Underage gambling protection

The minimum age to participate is 18. Bengalwin verifies age on registration and may suspend or close accounts that fail verification. It is illegal to gamble if under the minimum age in the player's jurisdiction. Parents and guardians should implement preventive measures to restrict access by minors, such as device controls and account management practices.

Prevention and control measures offered by Bengalwin

Bengalwin provides tools to help players regulate activity. Available options include:

• Deposit limits set to daily, weekly, or monthly caps.
• Loss limits that cap cumulative losses over chosen periods.
• Session time reminders that notify after a defined duration of play.
• Cooling-off periods ranging from 24 hours to 90 days.
• Self-exclusion with enforcement across Bengalwin accounts for a defined duration or indefinitely; during exclusion, access to games and deposits is blocked and marketing communications are paused.
• Self-assessment: a voluntary questionnaire to evaluate risk and determine necessary safeguards.

Self-assessment and risk awareness

Players are encouraged to complete the voluntary self-assessment. Depending on responses, users should implement safeguards such as setting limits, initiating a cooling-off period, or placing a self-exclusion. If the assessment indicates potential risk, pause gambling and seek appropriate support services.

Seeking help and professional support

Assistance is available through licensed professionals and recognized gambling support services. If concerns arise about personal gambling or another person’s gambling, confidential counseling and helplines are available in many regions. Bengalwin can provide information about available services and support referrals upon request, without endorsing any specific provider.

Safe gambling practices

• Do not gamble with funds required for essential living expenses; never use essential funds to gamble.
• Avoid chasing losses; accept losses as the cost of entertainment.
• Set a predefined budget and time limit before each session; stop when reached.
• Regularly review activity in the Balance or History page to monitor spend and time.
• Take regular breaks and enable platform reminders to prevent prolonged sessions.

Data protection and responsible gaming

Bengalwin processes personal data to enable responsible gaming features. Data handling complies with applicable data protection laws and policies. Information used for safety and platform integrity only; no use for marketing beyond consent. During self-exclusion, Bengalwin applies blocking measures to ensure continued protection and absence of marketing communications.

Contact Bengalwin support

For questions about responsible gaming tools or to request a break from gambling, contact Bengalwin support via the Help Center within your account or through secure channels provided in the platform. Requests to adjust limits, initiate self-exclusion, or access the self-assessment tool should be submitted through the designated features in the user interface.